Frequently Asked Questions

All Jigsaw Puzzles - Common questions answered

Q: What are your office opening hours?

A: 08:30 - 17:00 Monday to Friday.

Q: How much is UK delivery?
A: Postage and packing is FREE on all UK orders over £40 (£3.99 below £40).  

Q. When can I expect my order to arrive?

Q: Can I get my order tomorrow?


Q If I order more than one personalised map jigsaws of the same type how can I tell which puzzle is which?

A. If you have ordered a personalised puzzle recently, to identify each puzzle please open up each box. Loose inside the box you will find a small piece of cardboard that contains the centre information for that particular puzzle. 

Q. Can I collect my order from All Jigsaw Puzzles?

A. Not at this time. For your own safety and the safety of our staff this is not permitted. 

Q. Do you offer international shipping?

Q. How will I know if my order has been processed?

A. We will e-mail you an order acknowledgement within 24 hours, but please do check your spam in case it has filtered into this section! If you haven’t received an e-mail, please email our customer services team at


Q. How will I know if my order has been dispatched?

We will send you an email to let you know that your puzzle has left our warehouse and is on the way to you. All UK orders will get tracking information from the courier. Please allow 24 hours from receiving your dispatch email for tracking to be made available. Order in stock items before 2pm and we’ll dispatch your order on the same day! 

Q. I placed an order and I’m sure my payment was accepted, but I’ve had no confirmation from you.

A. Our system will automatically confirm jigsaw orders to the email address you enter when ordering online. If an email address is entered incorrectly, we will be unable to confirm your order. Send us a quick note on our contact us page and we will sort this out for you you. 

Q. I’ve just placed an order, but would like to change some of the details.

A. If you have just placed an order, please e-mail

Q: Can I cancel my order? 

A: Once you have placed an order, we unfortunately cannot cancel it at this time, unless your item has gone out of stock. Once your order is in dispatch we cannot stop it, however if you no longer want your order, please refuse the delivery and it will be sent back to us. Once we receive the return we will contact you to confirm you no longer want this order and we will refund you. 

Q: My shipping address is incorrect on my order, can I change it?

A: We may be able to change the shipping address for you before your order leaves us, however if your order has already been shipped this is out of our control. Please contact us as soon as possible if your shipping address is incorrect and we will do our best to change it. 


Q. Will all my items arrive together?

A. We will always attempt to have all your items sent in one dispatch, however, it may be necessary depending on the selection of jigsaws you have bought, to mail them separately. In these cases we’ll make sure that your dispatch note advises you! You will only be charged for a single delivery even if we send your order separately. If one of your items has gone out of stock, we may send part of your order and send the rest once we receive the stock. 

Q. Can I place an order by Telephone?

A. Yes! At this time, our phones will be switched on between 9.30am-4pm Monday to Friday excluding Bank Holidays. Please call 01837 811317.

Q. How can I pay for my order?

A. We accept the following: PayPal and credit/debit cards: VISA, MasterCard, American Express and Maestro.

Q. How secure are my details?

A. Our website provides 100% safe shopping

Q. Do your prices include VAT?

A. All our prices are inclusive of VAT, where applicable.

Q. I received my jigsaw only to find that there were pieces missing.

A. Through our website we sell jigsaws that we make in our factory in Devon, but we also supply jigsaws from jigsaw puzzle manufacturers such as Jumbo, Gibsons or Ravensburger. It is very unusual to find pieces missing, but if the product is produced in our factory, we will replace it. If it is from a third party manufacturer we will help you as much as we can!  Please contact our customer services.

Q. Can I return my order?

A. If you are not entirely satisfied with your purchase then please contact us  by e-mailing

Q. By mistake, I have ordered two copies of the same jigsaw. Am I able to return one of these to you for a refund?

A. Yes, we are happy to receive jigsaws back that have been ordered by mistake and we will refund the purchase price provided that we receive the jigsaw back in good condition to enable us to put it back into stock.

Q. I have received my jigsaw order and you have sent the wrong puzzle.

A. This very rarely happens, but on the odd occasion if it does, please contact our customer services with your order reference number and we will swiftly resolve the problem.

Q. My goods are faulty; how do I arrange a replacement?
If you receive goods that are faulty or are incorrect then please contact our customer services and they will arrange refund or replacement.

Q. I have a complaint about my order; what can I do?

A. If you are not satisfied with your order or the level of service you have received please contact our customer services team; we always welcome feedback from our customers.